Microsoft dynamics 365 crm sales2/18/2022 Dynamics 365: Unpacking the modulesįirst, let’s take a closer gander at some of the distinct features of Microsoft’s five CRM modules. Of course, for those in the market for a complete package, there is likely some helpful overlap between the two types of modules. They are:Īrtificial Intelligence (for sales, customer service, and market insight) The remaining six modules might not necessarily be considered core CRM functions, but rather fall under the category of enterprise resource planning (ERP). The Customer Engagement Plan includes the five modules which together form a solid CRM package, which are: The total Dynamics suite contains 11 core modules, and different packages include various combinations of these modules. However, as we take a step back to unpack all the aspects of Dynamics 365, we’ll see this might no longer be the case. It’s understandable that some SMEs might be wary of adopting Microsoft Dynamics 365, persisting under the assumption that it’s target clients are older and more legacy-style operations. Indeed, if today’s knowledge economy could be said to be “millennial” in nature, it’s no wonder that such a corporate personality has become the dominant rage.īut what about a leviathan like that founded by one of the world’s richest humans? We’re talking about Microsoft Dynamics 365, the CRM branch of one of the world’s most established tech multinationals. The fabulous world of CRM has given us a plethora of new companies, many with funny names, cute logos and simple yet aesthetically-pleasing designs.
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